Returns & Exchanges
At Coffee Capsules Direct, we want you to be fully satisfied with your brew; if you are not happy with your purchase, you can return unopened products within 30 days for a full refund or exchange.
Check Eligibility
Ensure your coffee capsules or accessories are unopened, in their original packaging, and within the 30-day return window from the date of delivery.
Contact Support
Email our customer service team with your order number and the reason for the return to receive your unique Return Authorization Number.
Pack and Ship
Securely package your items to prevent damage during transit and ship them back to our distribution center using a tracked courier service.
Verification and Refund
Once our quality control team inspects the returned products, we will process your refund or dispatch your exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing